Refund & Cancellation Policy
1. How payments work
When a Traveller accepts your package, your delivery fee is collected and held by our payment aggregator. It is released to the Traveller only after OTP-confirmed delivery. This section explains when you get money back.
2. Cancellation by the Sender
- Before a Traveller accepts: cancel any time — full refund, no fee.
- After acceptance, before pickup: full refund minus a small processing/convenience fee [specify amount/%], to compensate the Traveller's committed time.
- After pickup: generally non-refundable, as the package is already in transit. Disputes are handled under section 4.
3. Cancellation / failure by the Traveller
- If a Traveller cancels after accepting, or fails to complete delivery, you receive a full refund.
- Repeated cancellations may lead to Traveller account action.
4. Disputes, loss or damage
If a delivery is not completed as expected, raise a dispute in-app within [X] days of the scheduled delivery. We will review OTP logs, tracking, and chat records and mediate in good faith. Approved refunds are returned to your original payment method.
5. Refund timelines
- Approved refunds are initiated within [2–3] business days.
- The amount typically reflects in your account within 5–7 business days, depending on your bank/payment provider.
- Refunds are made to the original payment method only.
6. Non-refundable cases
- Prohibited/misdeclared items seized or refused;
- Incorrect address/recipient details provided by the Sender;
- Successful, OTP-confirmed deliveries.
7. Contact
For any refund or cancellation question, contact hello@meedelivery.in or our Grievance Officer [Grievance Officer name] (grievance@meedelivery.in).
[Your aggregator (Razorpay/Cashfree) requires a clear, public refund policy with stated timelines before activating live payments. Fill in every [bracketed] value with your real numbers.]